Frequently Asked Questions

Yes, The Rise Closet operates exclusively online. We do not have a physical retail location open to the public.

We offer gently loved clothing for babies and toddlers, children, teens, women, and men. Our inventory is individually sourced and carefully curated.

We add new items regularly as we source quality pieces. Sign up for our newsletter to stay updated on new arrivals.

We ship to addresses throughout the United States.

Shipping costs are calculated by Shopify at checkout based on your location and the weight of your order.

Orders are typically processed within 2 to 3 business days. Delivery usually takes 3 to 5 business days after processing. Tracking information will be provided when available.

Local pickup is available ONLY when enabled at checkout. If you select this option, you will receive a notification when your order is ready. Please schedule your pickup time after receiving this notification. If it does NOT appear at checkout, then it isn't available at that time.

We do not offer refunds. All sales are final.

Exchanges are only available before your order has been shipped. Please contact us immediately if you need to make a change.

Yes, we accept donations of gently used clothing that fits our approved collections: babies and toddlers, children, teens, women, and men.

We cannot accept household goods or items unrelated to our clothing collections. Please contact us before donating to confirm your items are suitable.

You can reach us by phone at (334) 221-2982 or by email at therisecloset@icloud.com.

Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM Central Time.

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