Refund policy

We’re Here to Help

We want you to feel informed and confident when shopping with The Rise Closet. Please review our refund and exchange information before completing your purchase.

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All Purchases Are Final

All purchases from The Rise Closet are final. We do not offer refunds.

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Exchanges Before Shipment

If your order has not yet shipped, you may request an exchange for another available item. Once shipment confirmation has been sent, the order is no longer eligible for an exchange.

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Requesting an Exchange

To request an eligible exchange, contact The Rise Closet as soon as possible before your order ships. Include your name, order number, and the item you would like to exchange.

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Replacement Availability

Exchange items are subject to current inventory and availability. Because many items are individually sourced, the same style, color, or size may not be available as a replacement.

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Individually Sourced Inventory

The Rise Closet offers individually sourced products and gently loved clothing. Many items are unique and may be available only once.

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Review Item Details

Please review the product description, size, measurements, condition, photographs, and any disclosed imperfections before purchasing. Brand sizing may vary.

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Shop with Confidence

We make every reasonable effort to describe each available item clearly and accurately so you can make an informed purchasing decision.

Contact Us Before Purchasing

Have a question about an item’s size, condition, measurements, or availability? Contact The Rise Closet before placing your order. We will be happy to help you make an informed choice.

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Thank You

Thank you for understanding our policy and for supporting The Rise Closet’s mission to make quality clothing more affordable while helping families rise.

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